Auto Attendant

Leave your calls to your automated receptionist! The Auto Attendant serves as an automated receptionist that answers your phone and provides a personalized message to your callers. Your callers will have the option to connect to the operator, dial by name or extension or connect to configurable extensions.

Immediate Extension Dialing
Let your callers dial an extension through the first level of the Auto Attendant without having to first select the extension dialing option.

Dial by Name
Dialing by name can be done using both first and last name.

Business Hours Support
Have your administrator set different business hours for different days of the week, including after-hours menu for selected dates like recurring holidays.

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Price Info:
Setup Fee:  $29.95
Monthly Rate: $18.95

Monthly Charges:
$18.95 Monthly Subscription
$.0295 per minute
Applicable taxes

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Call Center Queue

Let your callers call a single number and have SageVone Call Center Queue service take care of the rest! With this feature, all incoming calls received by a single phone number are automatically processed by distributing them to a group of users or agents.

Utilize your Resources
Agents are given login accounts and SageVone Call Center Queue provides uniform distribution of incoming call to the available agents. Calls that cannot be answered immediately are automatically queued for the next available agent.

Promote your Business
You can play music while callers are on-hold or take advantage of your caller’s waiting time to advertise special promotions for your products and services.

Protect your Image
With Overflow Queues setup, you can be sure your callers are taken care of. When incoming calls load get really heavy and the callers are waiting for too long, overflow can be routed to a given destination to answer those calls. This protects your image and enhances profitability.

Track your Performance
SageVone Call Center Queue also provides you statistics report to monitor your agent’s individual performance as well as the over-all performance of you call center.

View details (printable version)

Price Info:
Setup Fee:  $25  
Monthly Rate: $79.95

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Outlook and Internet Explorer Toolbar

With SageVone Toolbar, making calls is just a click away! Experience the convenience of making and accepting phone calls and changing phone settings from within the integrated toolbars in your Outlook e-mail and Internet Explorer.

Click-to-dial
Initiate a call by clicking the contact information in the Outlook contacts or simply highlight the web page number in the Internet explorer and right-click to dial.

Call Notifications
Know who’s calling through IM style notifications that pop on your screen whenever there is an incoming call.

Manage Call Settings
Easily change your telephone service settings such as Call Forward All, Call Forward No Answer, Call Forward Busy, Do Not Disturb, and VM User by simply clicking icons in the toolbar.

View Call History
Click the View History icon and track your calls anytime!

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Price Info:
Setup Fee: $15
Monthly Rate: $4.95

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Reception Console

Enhance your business processes. Have your receptionist get your clients’ calls in a personalized way while distributing calls to your company in the most efficient manner.

Caller ID
Know who’s calling even before answering the call. Caller’s identification is displayed on the screen for all incoming calls.

Point and Click
Control your calls with a few simple clicks --- to dial a number, to accept incoming calls, to place a call on hold and retrieve it, to end an active call, and to distribute call to contacts using blind and/or announced transfer methods.

Contact Status
With contact status (e.g. “out to lunch”, “meeting”) displayed on screen, your receptionist can inform callers right away if your contacts are not available to accept calls.

Keyword Contact Search
Get the right contacts to answer your clients by quick contact search by name, extension number or department.

Speed Dial
Transfer calls to frequently called contacts by a click in the speed dial list.

View details (printable version)

Price Info:
Setup fee: $500.00
Monthly Fee: $99.95

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On-Demand Conferencing

Now you can conduct a meeting, anytime, anywhere in the world, no reservations needed! SageVone On-demand conferencing offers easy-to-use, reliable and secure audio and web conferencing from 2 to 96 people, provided on a 24-hour, 7 days a week basis. Also included in this service are operator assistance, phone and web access to the conferencing platform.

Easy-to-Use
Get complete control over your meetings using simple touch-tone commands via phone or point and click commands through the web interface.

Global access
SageVone offers cost-effective audio conferencing for local or global meetings. Toll-free "800" access numbers are available for international participants.

Recording
Using a simple touch-tone command, you can save your conference for playback anytime!

Support
SageVone provides end-users with a customer service representative to assist with any questions, information, or problem resolution as required for its audio and web conferencing services.

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Price Info:

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