General Inquiry

	What is SageVone?
	What is VoIP?
	What do I need to avail of SageVone services?
	Can I use my dial-up connection for VoIP?
	What is broadband?
	How do I get a broadband connection? Do you also offer that service?
	What is a phone adapter?

SageVone Package Plans

	What package plans do SageVone offer?
	What is the network-to-network unlimited minutes?
	What if I exceeded my plan minutes, how much do I have to pay for my overages?
	Can I have more than one phone number?

IP Connection and Configuration

	What connection to I need for my phone adapter?
	What Internet Service do I need for SageVone?
	Do I need a computer for SageVone to work?
	Do I also need a router?
	Can I purchase my phone adapter from another vendor?
	How do I configure my phone adapter?

Purchasing SageVone Prepaid Cards

	How can I purchase prepaid phone cards online?
	How long will it take to receive my order?
	Can I recharge my prepaid phone card?
	What mode of payments do you accept?
	Is my online transaction secure?
	Why was my credit card declined?
	Do prepaid phone cards expire?
	Is there a return/exchange policy?

SageVone Prepaid Cards Rates

	Are there peak and off-peak rates?
	Why do rates differ when calling a cell phone?
	Are there additional fees charged for every call?
	Do rates differ when calling from a public pay phone?

Placing a Call Using SageVone Prepaid Cards

	How can I place a call using a prepaid phone card?
	If I lose my PIN, how do I retrieve it again?
	What is a PIN-less prepaid phone card?
	How do I know the remaining credit on my phone card?
	Can I use your phone cards from anywhere?
	Can I use my Phone Card to call a different country than the one I selected when I first purchased the card?