Features Description and User Guide

Customer Originated Trace

Use this feature to place a trace on the last number that called you.

Using a touch-tone phone
1.     Lift telephone handset and press the assigned feature code (ex. *57).
2.     A trace has been started for the identification of the last incoming call. 

Anonymous Rejection

This allows you to reject calls from callers who have blocked the identification of their phone numbers.

Using the SageVone web portal

1. Login to your SageVone account in the www.sagevone.com
2. Click the My Vone Features menu to launch the web portal
3. Click the Incoming Calls menu link and select the Anonymous Rejection.
4. Click the “On” button to activate this feature. If this is activated, the caller will hear a message notifying that his/her call is being rejected.
5. Click the “Off” button to deactivate this feature.
6. Click Apply or OK to save changes.

Call Forwarding

Call Forwarding Always
This allows you to redirect all your calls to another number.

Using the SageVone web portal

1. Login to your SageVone account in the www.sagevone.com
2. Click the My Vone Features menu to launch the web portal
3. Click the Incoming Calls menu link and select the Call Forwarding Always
4. Click the “On” button to activate this feature
5. Enter the complete phone number to forward the call to
6. Check the option to Play Ring Reminder when a call is forwarded to cause a short ring burst to be played every time a call is forwarded.
7. Click the “Off” button to deactivate this feature.
8. Click Apply or OK to save changes.

Using a touch-tone phone

1. Activate this feature by pressing the assigned feature code (ex. *72).
2. Enter phone number to which calls will be forwarded.
3. Replace telephone handset. The Call Forwarding Always service is on.
4. To deactivate, press the assigned code (ex. 73).
5. Replace the telephone handset. The Call Forwarding Always service is off.

Call Forwarding Busy
With this feature, you can redirect calls to another number if you are engaged in a call

Using the SageVone web portal

1. Login to your SageVone account in the www.sagevone.com
2. Click the My Vone Features menu to launch the web portal
3. Click the Incoming Calls menu link and select the Call Forwarding Busy.
4. Click the “On” button to activate this feature.
5. Enter the complete phone number to forward the call to
6. Click the “Off” button to deactivate this feature.
7. Click Apply or OK to save changes.

Using a touch-tone phone

1. Activate this feature by pressing the assigned code (ex. *90).
2. Enter phone number to forward calls when you are on the phone.
3. Replace telephone handset. The Call Forwarding Busy service is on.
4. To deactivate, press the assigned code (ex. *91)
5. Replace telephone handset. The Call Forwarding Busy service is off

Call Forwarding No Answer
This allows you to re-direct your calls to another number if you have not answered the call after a certain number of rings.

Using the SageVone web portal

1. Login to your SageVone account in the www.sagevone.com
2. Click the My Vone Features menu to launch the web portal
3. Click the Incoming Calls menu link and select the Call Forwarding No Answer.
4. Click the “On” button to activate this feature.
5. Enter the complete phone number to forward the call to
6. Select how many rings before forwarding the call
7. Click the “Off” button to deactivate this feature.
8. Click Apply or OK to save changes.

Using a touch-tone phone

1. Activate this feature by pressing the assigned code (ex. *92).
2. Enter phone number to forward calls when you do not answer the phone.
3. Replace telephone handset. The Call Forwarding Busy service is on.
4. To deactivate, press the assigned code (ex. *93)
5. Replace telephone handset The Call Forwarding No Answer service is off

Call Forwarding Selective
Forward your incoming calls to a specific phone number when pre-defined criteria are met.

Using the SageVone web portal

1. Login to your SageVone account in the www.sagevone.com
2. Click the My Vone Features menu to launch the web portal
3. Click the Incoming Calls menu link and select the Call Forwarding Selective feature.
4. Enter the default phone number to forward the call to
5. Click the option to Play Reminder when a call is forwarded to play short burst of rings every time a call is forwarded
6. Add a Call Forwarding Selective Call Entry and specify criteria
7. Enter the description for the Call entry criteria
8. Select forwarding number to a default forward number or to a specific phone number
9. Select Time Schedule during which calls will be forwarded
10. Check Any Number to forward all calls or enter specific phone numbers in the text boxes for specific calls to forward
11. These settings may be edited anytime by clicking the Edit in the selected Call Entry
12. Click Apply or OK to save changes.

Calling Line ID Blocking

This feature allows you to block your line ID (name and phone number) for people who have Caller ID.

Using the SageVone web portal

1. Login to your SageVone account in the www.sagevone.com
2. Click the My Vone Features menu to launch the web portal
3. Click the Outgoing Calls menu link and select the Line ID Blocking.
4. Click On to activate this service
5. Click Off  to deactivate
6. Click Apply or OK to save changes.

Using a touch-tone phone

1. To block your calling ID per call, lift telephone handset and press the assigned code (ex. *67).
2. Dial the intended phone number.
3. The call is placed, and your calling line ID is not displayed.

 
Calling Name Retrieval

This feature enables you to retrieve the names of your callers.

Using the SageVone web portal

1. Login to your SageVone account in the www.sagevone.com
2. Click the My Vone Features menu to launch the web portal
3. Click the Incoming Calls menu link and select the Calling Name Retrieval
4. Click the “On” button to activate this feature.
5. Click the “Off” button to deactivate this feature.
6. Click Apply or OK to save changes.

Call Return

With this feature, you can easily return the last call, whether or not the call was answered.

Using a touch-tone phone

1. Lift telephone handset. Press the assigned code (ex. *69).
2. The last incoming phone number is redialed.

Call Waiting

With this feature on, you will receive a signal when a call comes in the middle of another call.

Using the SageVone web portal

1. Login to your SageVone account in the www.sagevone.com
2. Click the My Vone Features menu to launch the web portal
3. Click the Call Control menu link and select the Calling Waiting
4. Click the On button to activate this service
5. Click the Off button to deactivate this service.
6. Click Apply or OK to save changes.

Using a touch-tone phone

1. To cancel Call Waiting per call, press the assigned code (ex. *70) before placing a call.
2. The Call Waiting service is turned off so that you can make an uninterrupted phone call.  The Call Waiting service will be back on after the next outgoing phone call.

Do Not Disturb

This feature allows you to block all incoming calls

Using the SageVone web portal

1. Login to your SageVone account in the www.sagevone.com
2. Click the My Vone Features menu to launch the web portal
3. Click the Incoming Calls menu link and select the Do Not Disturb feature
4. Click the “On” button to activate this feature.
5. Check the option to Play Ring Reminder when a call is blocked to hear a ring when Do Not Disturb feature is on.
6. Select how many rings before forwarding the call
7. Click the “Off” button to deactivate this feature.
8. Click Apply or OK to save changes.

Using a touch-tone phone

1. Activate this feature by pressing the assigned code (ex. *78).
2. The Do Not Disturb Service has been turned on.  Your phone will not ring while this service is on.
3. To deactivate, press the assigned code (ex. *79).
4. The Do Not Disturb Service has been turned off.

Caller ID

With this feature on, you can view the line identification of a caller.

Using the SageVone web portal

1. Login to your SageVone account in the www.sagevone.com
2. Click the My Vone Features menu to launch the web portal
3. Click the Incoming Calls menu link and select the External Calling Line ID Delivery  feature
4. Click the “On” button to activate this feature.
5. Click the “Off” button to deactivate this feature.
6. Click Apply or OK to save changes.

Using a touch-tone phone
1.     To deliver your calling line ID per call, press the assigned code (ex. *65).
2.     Dial the intended phone number.
3.     The call is placed and your calling line ID is displayed for this call.

Flash Call Hold

This feature allows you to hold a call at a phone with no Hold button.

Using a touch-tone phone

1. While engaged in one call, press flash-hook on phone.
2. Press the assigned code (ex. *22).
3. You can make a second call and toggle between calls.

Flash Call Transfer

This feature allows you to transfer a call at a phone without transfer button

Using a touch-tone phone

1. While engaged in call to be transferred, press flash-hook on phone. The initial call is held.
2. Enter the complete phone number or extension of party to receive call.  You can press # to signal the end of the phone number or extension.
3. All parties are connected.
4. Hang up handset to drop out of the call and connect the other two parties.

Flash Three-Way Call

This feature allows you to setup a three-way conference call at a phone without conferencing functionality

Using a touch-tone phone

1. While engaged in one call, press flash-hook on phone. The initial call is held.
2. Enter the complete phone number or extension of third party.  You can press # to signal the end of the phone number or extension.
3. When the call is connected, press flash-hook again.  All parties are connected in a three-way call.
4. To drop the add-on party, press the flash-hook again.

NOTE:  If either of the two other parties hangs up, your call with the remaining party is intact.  If you hang up, the other two parties remain connected.

Last Number Redial

This feature allows you to easily redial last number dialed using the Feature Access Code

Using a touch-tone phone

1. Lift telephone handset. Press the assigned code (ex. *66).
2. The last outgoing phone number is redialed.

Speed Dial 100

With this feature, you can assign a prefix and a two-digit dialing code to frequently dialed or hard-to-remember phone numbers

Using the SageVone web portal

1. Login to your SageVone account in the www.sagevone.com
2. Click the My Vone Features menu to launch the web portal
3. Click the Outgoing Calls menu link and select the Speed Dial 100  feature
4. Click the Add button to setup Speed Dial 100 code
5. Select a two-digit Speed Dial 100 code and type the description and the phone number in the text boxes
6. Click Apply or OK to save changes.

Using a touch-tone phone

1. Lift telephone handset. Press the assigned code (ex. *75), followed by the prefix and two-digit code representing the phone number you would like to call.
2. The speed number is dialed.

Speed Dial 8

With this feature you can use a single digit to dial a frequently dialed or hard-to-remember phone numbers. This feature can be setup for up to eight numbers.

Using the SageVone web portal

• Login to your SageVone account in the www.sagevone.com
• Click the My Vone Features menu to launch the web portal
• Click the Outgoing Calls menu link and select the Speed Dial 8  feature
• Enter the phone number and name or description to be assigned to the speed dial code
• Click Apply or OK to save changes.

Using a touch-tone phone

• Lift telephone handset. Press the assigned code (ex. *74), and the 2 – 9 digit number representing the phone number you would like to call.
• The speed number is dialed.

Call Forwarding Remote Access

You may activate, deactivate and program your Call Forwarding Always service from any phone via SageVone’s Voice Portal.

Using a touch-tone phone

• Dial your SageVone number from any phone. When you hear your voice mail recording, press the * key.
• Enter your pass code and follow the menu options.

 
Call Transfer and Blind Call Transfer

Transfer an unattended call before or after the call is answered. Blind call transfer can be done via Web Call Manager.

Call Notify

This feature allows users to receive an email notification for every call received

Using the SageVone web portal

• Login to your SageVone account in the www.sagevone.com
• Click the My Vone Features menu to launch the web portal
• Click the Incoming Calls menu link and select the Call Notify  feature
• Enter the email address to send the call notification email to
• Click Apply to save changes
• Add a Call Notify entry by clicking the Add button
• Enter the description and select the time schedule from the drop-down menu
• Check the Any phone number for call notification from all the calls received or enter specific phone numbers in the text boxes for selected callers
• Click OK to save
• Check the Active check box beside the call notification selection to activate
• Uncheck the Active check box to deactivate
• Click Apply or OK to save changes.

Voice Mail

Record messages for your incoming calls through SageVone’s Voice Messaging system. You may record messages for incoming calls that are not answered within a specified number of rings, receive busy treatment or are transferred directly to voice mail. Your callers are given the options to review and change their message and will get a warning tone if their message is about to reach the maximum configured length.

To setup your Voice Mail greetings, dial your phone number through your SageVone phone. You will be prompted to enter a 4-digit security code the first time you access your voice mail. The voice recording will guide you throughout the setup process.

To listen to your Voice Mail, dial the phone number through your SageVone phone and follow the voice recording for step by step instruction.

Enhanced Voice Mail

With SageVone, you can’t miss your voice messages! Check out these exciting voice messaging features:

Voice Messaging to E-mail
Now you can also check your voice messages via email! You will receive an email message with .WAV file attachment. If available, the caller’s name and number will also be included in the e-mail subject line.

Voice Message Waiting Indication
A stutter tone is provided via the telephone when new messages reside in your voice mailbox.  A visual indicator on the phone is also provided.

Voice Message Notification
Aside from voice message waiting indication in your phone, you can also receive an email notification for every new voice message.

Voice Message Call Back
Automatically call back the person who left you a message by pressing an option during or after listening to the message, provided that the caller’s line ID is available.

Using the SageVone web portal

• Login to your SageVone account in the www.sagevone.com
• Click the My Vone Features menu to launch the web portal
• Click the Messaging menu link and select the Voice Management  menu
• Click the On button to activate voice messaging.
• Click the Unified Messaging to retrieve voice messages through phone and e-mail.
• Check the Use Phone Message Indicator to hear a stuttered dial tone when there are new voice mail messages.
• To retrieve voice messages using the e-mail client always, click the Forward it to this e-email address and type the e-mail address where the voice messages are to be sent.
• To receive a short e-mail message as a notification about incoming calls, click the Notify me by e-mail of the new voice message at this address and then enter the e-mail address where the notifications are to be sent.
• To receive a carbon copy of the messages to be sent to another email address, click the E-mail a carbon copy of the voice message to and then enter the e-mail address where the copy is to be sent.
• To have the callers transferred to another number or to an Auto Attendant, check the Transfer on 0 to Phone Number and then enter the phone numbers to which the call will be transferred.
• Click Apply or OK to save changes.

Web Call Manager

This feature allows users to initiate, manipulate and receive calls through a web-based interface.

Using the SageVone web portal

• Login to your SageVone account in the www.sagevone.com
• Click the My Vone Features menu to launch the web portal
• Click the Call Manager link at the upper right section of the web portal to launch the Web Call Manager

Web Express

This feature allows you to select Web express profile and configure the handling of incoming calls

Using the SageVone web portal

• Login to your SageVone account in the www.sagevone.com
• Click the My Vone Features menu to launch the web portal
• Click the Incoming Calls menu link and select the CommPilot Express feature
• Select the status from the Current Profile drop-down list. Default status is None.
• Click the desired voice messaging greeting.
• Click Apply or OK to save changes.

Priority Alert/Ringing

This allows you to assign a distinctive ring to certain selected incoming calls.

Using the SageVone web portal

• Login to your SageVone account in the www.sagevone.com
• Click the My Vone Features menu to launch the web portal
• Click the Incoming Calls menu link and select the Priority Alert  menu
• Click the Add button to add a Priority Alert
• Type the description of the phone numbers assigned to this alert
• Select the time schedule for this alert
• To assign a distinctive ring for all calls outside of the company, check the Any External Phone number option. For specific phone numbers applicable for this alert, type the numbers in the text boxes.
• Click Apply or OK to save changes.
• In the Priority Alert page, check the Active check box beside the Alert to activate.
• Uncheck the Active check box to deactivate.
• Click Apply or OK to save changes.

Remote office

This feature allows you to use an off-site phone as a business phone. For instance, a home office phone or a cell phone may be setup as a remote office phone.

Using the SageVone web portal

• Login to your SageVone account in the www.sagevone.com
• Click the My Vone Features menu to launch the web portal
• Click the Call Control menu link and select the Remote Office  menu

• Click the On button to activate this feature.
• Click the Off button to deactivate.
• Enter the phone number of the remote phone in the Remote Phone Number text box.
• Click Apply or OK to save changes.

Selective Call Acceptance

This feature allows you to screen incoming calls by defining criteria for calls to accept.
Using the SageVone web portal

• Login to your SageVone account in the www.sagevone.com
• Click the My Vone Features menu to launch the web portal
• Click the Incoming Calls menu link and select the Selective Acceptance menu
• Click the Add button to add a Selective Acceptance entry.
• Type the description of the phone numbers to be added in this service.
• Select the time schedule for this service using the drop-down list.
• To receive calls from any number, click the Any Phone Number check box.
• To receive calls from specific phone numbers, specify the phone numbers in the text boxes provided.
• Click Apply or OK to save changes.
• In the Selective Acceptance page, check the Active check box beside the acceptance entry to be activated.
• Uncheck the Active check box to deactivate.

Selective Call Rejection

This feature allows you to screen incoming calls by rejecting specific calls.
Using the SageVone web portal

• Login to your SageVone account in the www.sagevone.com
• Click the My Vone Features menu to launch the web portal
• Click the Incoming Calls menu link and select the Selective Rejection  menu
• Click the Add button to add a Selective Rejection entry.
• Type the description of the phone numbers to be added in this service.
• Select the time schedule for this service using the drop-down list.
• To receive calls from any number, click the Any Phone Number check box.
• To reject calls from specific phone numbers, specify the phone numbers in the text boxes provided.
• Click Apply or OK to save changes.
• In the Selective Rejection page, check the Active check box beside the rejection entry to be activated.
• Uncheck the Active check box to deactivate.
• Click Apply or OK to save changes.

Sequential Ringing

This feature allows you to configure multiple phones to ring in sequence on incoming calls based on pre-defined criteria.
Using the SageVone web portal

• Login to your SageVone account in the www.sagevone.com
• Click the My Vone Features menu to launch the web portal
• Click the Incoming Calls menu link and select the Sequential Ring menu
• Click the check box for the Use Base Location first option to ring the base location first before the next phone in sequence
• Set the number of rings for the base location by clicking on one of the values from 2 to 6
• If the base location is busy, click the option to Continue the Search process if the base location is busy, otherwise, the service will stop the search
• If you want to allow the caller to terminate the call sequence process, click the check box for the Enable caller to skip search process. With this option on, the caller can end the sequential ring service any time by pressing the “#” key.  The call forwarding or voice messaging service should also be enabled if the caller is allowed to terminate the sequential service.
• Click Apply or OK to save changes.
• Set the ring sequence by entering up to five phone number to which the calls will be directed and select the number of rings for each phone number.
• Click Apply or OK to save changes.
• Click the Add button to add criteria that would trigger the Sequential Ring service
• Type the description of the phone numbers to be added in this service.
• Select the time schedule for this service using the drop-down list.
• Click the Any Phone Number check box to apply the service for all calls, otherwise, specify phone numbers in the text boxes
• Click Apply or OK to save changes.
• In the Sequential Ring page, check the Active check box beside the Sequential Ring entry to be activated.
• Uncheck the Active check box to deactivate.
• Click Apply or OK to save changes.

Simultaneous Ring Personal

This feature allows users to screen ring simultaneous phones for incoming calls.
Using the SageVone web portal

• Login to your SageVone account in the www.sagevone.com
• Click the My Vone Features menu to launch the web portal
• Click the Incoming Calls menu link and select the Simultaneous Ring menu
• Click the On button to activate this feature
• Click the Off button to deactivate
• Choose which option to handle calls by selecting either  “Don’t ring my Simultaneous Ring Numbers if I’m already on the phone” or “Ring all my Simultaneous Ring Numbers for all incoming calls”
• Click Apply or OK to save changes.
• Type the number in the Phone Number/SIP-URI text box and click the Add button
• Click Apply or OK to save changes.

Voice Portal Calling

This enables you to make calls from the voice portal, as if making calls from your desk.  Calls are still made on your account but can be made from any phone.

Using a touch-tone phone

• Dial your SageVone number from any phone. When you hear your voice mail recording, press the * key.
• Enter your pass code.
• Select the Make call menu option and dial the destination number.

Call Forwarding Ring Splash

This feature enables you to hear a short ring burst played on your phone when the following services are triggered: Call Forwarding Always, Call Forwarding Selective, and Do Not Disturb.  Ring Splash can be enabled for each of these services individually and serves as a reminder that the respective service is active.

Phone List Call Log

The Call Log enables you to view and dial from the following lists of stored numbers:  missed, received, and dialed.  The call log is accessed through the Web Call Manager and includes the most recent numbers registered for each category, as well as the respective call times and dates.

Phone List Personal

This feature allows you to keep a personal phone book

Using the SageVone web portal

• Login to your SageVone account in the www.sagevone.com
• Click the My Vone Features menu to launch the web portal
• Click the Outgoing Calls menu link and select the Personal Phone List  menu
• Click the Add button to add phone list entries
• Type the name and phone number in the Name and Phone number text boxes
• Click Apply or OK to save changes.

911 Emergency Calling Service

Your SageVone Plan comes with Emergency Calling Services. And just like using your traditional phone line, you simply have to dial 911. But unlike your circuit-switched phone which routes your 911 calls to the Emergency Response center, your VoIP emergency calls are routed instead to the nearest emergency services Operator in your area depending on your registered physical location.

With SageVone, you may have a phone number with an area code different from where you are physically located. Therefore, it is important to register and update your complete physical address in your SageVone E911 service address form at all times to make sure that your call will be routed to the appropriate emergency services Operator, and thus appropriate assistance will be sent to you the soonest time possible.

In an emergency situation, SageVone E911 services allows the emergency services Operator to identify your address and telephone number even when you cannot provide these information. As long as you have a valid address registered in your SageVone E911 service form you can be assured that help is always at hand!

Features specific for business plans

Account/authorization codes

Performs an authorization of calls made to outside of the group by prompting users for an authorization code.  Calls will not be connected unless a valid code is entered.  Authorization codes are managed by the Group Administrator and can be of 2 to 14 digits in length.

Automatic Callback

This allows you to receive a distinctive ring as a notification that the busy line being called is already available for calls.

Using the SageVone web portal

• Login to your SageVone account in the www.sagevone.com
• Click the My Vone Features menu to launch the web portal
• Click the Incoming Calls menu link and select the Automatic Callback.
• Click the On button to activate this feature
• Click the Off button to deactivate
• Click Apply or OK to save changes.

Using a touch-tone phone

• Deactivate this feature by pressing the assigned code (ex. #8)
• Replace telephone handset. The Automatic Callback service is off.

Call park

This allows you to hold a call and to retrieve it from another station within the group.

Using a touch-tone phone

• Lift telephone handset. Press the assigned code (ex. *68).
• Enter extension of phone on which call is to be parked.
• Replace telephone handset. The call is parked at the indicated extension.

• Lift telephone handset. Press the assigned code (ex. *88).
• You are connected with the call you parked.

Call pick-up

This enables you to answer any ringing line within your pick up group. If more than one line in the pick up group is ringing, the call that has been ringing the longest is answered. 

Using a touch-tone phone

• Lift telephone handset. Press the assigned code (ex. *98).
• The longest-ringing phone in your call pick-up group is connected.

Consultation hold

This allows you to put the caller on hold, and make a consultation call to another party. You can execute consultation hold from a touch tone phone or via the Web Call Manager.

Using a touch-tone phone

• To initiate consultation hold, press the flash hook and dial the add-on party.
• When the call is answered, you can consult with the add-on party.
• To drop the add-on party and reconnect to the original party, press  the flash hook twice.

Directed call pickup

This enables you to answer a call directed to another phone in your group by dialing the respective feature access code followed by the extension of the ringing phone.

Using a touch-tone phone

• Lift telephone handset. Press the assigned code (ex. *97).
• Enter the extension where the call is ringing and answer the ringing call at the specified extension.

Directed call pickup with barge-in

Dials an allowed prefix, followed by the assigned code and an extension to either pick up a ringing call in your group or to join an ongoing call with someone in your group. 

Using a touch-tone phone

• Lift telephone handset. Press the assigned code (ex. *33).
• Enter the extension where the call is either ringing or ongoing. You answer or join the call of the specified extension.

Hunt Group

The Hunt Groups service routes incoming calls that are not directed to a specific user number to the next available user in the hunt group, according the Group Policy settings configured by your administrator.

Incoming Calling Plan

Inventory Report

This allows you to generate a report that lists an inventory of one or more of these criteria:  users, services, phone numbers, devices, or department.  You can also send a copy of the report to an e-mail address

Series Completion

Voice Messaging Group

Configure the voice messaging server for your group. You can use the LDAP directory provided by the system or configure a group directory. If you chose a group server, you can configure the full mailbox limit, message aging, and hold period for messages. If you chose the system server, your administrator controls these settings

Calling group ID delivery

This provides the name and number of the group (or company) for outgoing calls from users in the group, rather than providing user’s own name and number.  The group number may be defined on a per user basis, which is often appropriate for multi-location groups.

Calling line ID configuration

This enables the group administrator to configure each of the displayed user names and calling numbers.  This information is visible to users in their profiles as read-only.

Configurable extension dialing

This provides the ability to map directory numbers (DNs) within a group to unique extensions. The extensions can be of any length (2 to 6 digits) as defined by the group administrator and dialed via a web interface or by phone. 

Group resource inventory reporting

This enables Group Administrators to generate reports on the resources used in their group and, if applicable, in each of their departments.  Information includes phone numbers, devices, services, users and departments.  The reports are generated on a web page in CSV format (comma-separated value), so they can be easily imported into a spreadsheet for sorting and archiving.

Online Account Management

With SageVone’s web portal, you can manage your calling features online anytime. Also, you can save time and cost with moves, adds and changes in your company because, these functions can also be easily managed by a few clicks in SageVone’s group web portal for administrators.

Intercept group

Intercept Group allows your administrator to block calls to the members of your group.  When Intercept Group is on and a call is routed to a member of your group, the system plays a message to the caller that may include a new or alternate phone number where the members of the group can be reached.

Inventory report

Alternate numbers

This feature allows you to have up to ten (10) phone numbers and/or extensions assigned to you.  Normal ringing is provided for incoming calls to the primary phone number and you have the option of enabling a distinctive ring for calls to your second and third phone numbers. For outgoing calls, your primary phone number is the calling line identity.

Call line id delivery blocking override

Intercept user

This allows your administrator to block all your calls while providing callers with informative announcements and alternate routing options.

Shared call appearance

This allows incoming calls to ring on up to 35 additional phones simultaneously, connecting the first phone to be answered.  

Distinctive alert/ring

This feature provides a different call waiting tone (i.e., alert) or a different ringing cadence for intra-group calls versus calls received from outside of the group.

Pintable group directory

This enables you to view and print a directory listing of all the business group members and their respective contact information (e.g., extension, mobile phone number, e-mail address).  The information is displayed in one of two formats:  “Summary” or “Detailed”.  The Group Directory is accessible from the Web Call Manager Group Portal or via each user’s Web Call Manager.